Amazon Prime FTC Settlement
The FTC settled its enforcement action against Amazon over how Prime sign-up and cancellation worked between 2019 and 2025. People who enrolled through certain sign-up screens, or who tried and failed to cancel online, may want to check whether they may qualify for a refund of subscription fees, up to $51. Some refunds were already issued automatically; others require filing a claim.
What happened
The FTC sued Amazon.com, Inc. in 2023 (FTC v. Amazon.com Inc., No. 2:23-cv-00932-JHC, W.D. Washington), alleging Amazon's enrollment flows signed people up for Prime without clear consent and made cancellation unreasonably difficult. The court entered a $2.5 billion settlement on September 25, 2025 — $1.5 billion for consumer refunds, $1 billion civil penalty. Amazon did not admit wrongdoing.
Who may be affected
U.S. consumers who signed up for Prime between June 23, 2019 and June 23, 2025 through certain enrollment screens, or who tried to cancel online and couldn't, may want to check the official site or their email/mail for a notice with a Claim ID.
The FTC states eligible consumers may receive a refund of Prime subscription fees, up to a maximum of $51.
This is a quote of what the administrator's own site states — not a promise from The Lookout. Actual amounts are set by the administrator and may change.
Sources
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We are not a law firm and do not provide legal advice. The Lookout provides public information and links to official claim resources or trusted public sources. Eligibility, deadlines, and payment amounts are determined by the settlement administrator, court, agency, company, or official program responsible for the alert.