Please be assured that we take privacy very seriously and that all your information saved with us is kept private and encrypted behind a firewall.
We try to ship to most countries, but as unfortunate as our world has become, some countries are marked as "war zones" as per DHL delivery information and have hard or limited access to them.
If your country is one of these, then DHL will inform us or its ability or inability to delivery and we will then relay the message.
It might take us a few days to verify and pack your order. After that, your order ships with our DHL Express Worldwide account. Depending on your country of residence, you should expect to receive it within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
Your delivery fee is calculated based on the dimensions of the package we will ship to you and its weight.
It will be added to your total upon checkout.
Depending on your country of residence, you might have to pay the required tax and duty amount upon delivery of your order to your door.
It is calculated by DHL in-house customs department and you will be given an invoice along with your order to pay.
You will not have to go to the Customs offices to release your order, it will come to you.
After logging into your account, the status of your checkout history can be found under Order History. A tracking number (AWB) will be given to you after the receipt given from DHL.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should be photographed for proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected]
We will then evaluate after shipping it back to us, and if applicable, you will receive a refund for your damaged ordered goods.
We accept Visa and Master Cards.
PayPal is still not available in our region.